Frequently Asked Questions

A: The letters are sent in a sequence to build anticipation! The first letter typically arrives in early December, the second in mid-December, and the final letter just before Christmas Eve. We use a special blend of elf magic and standard postal services, so timing can vary slightly by location.

A: Absolutely! Each letter is personalized with your child's name, city, a recent good deed they're proud of, and their special Christmas wish. The more details you provide, the more magical the experience becomes.

A: Father Christmas has been doing this for centuries and has seen every kind of name imaginable! Our system handles all names beautifully, and the handwriting looks authentic regardless of length or spelling.

A: Yes! The North Polar Post delivers to children all around the world. Whether you're in New York, London, Sydney, or a small village in the mountains, Father Christmas will find his way to your doorstep.

A: We want every child to experience the magic. If you're not completely satisfied, contact us within 30 days of your first letter's delivery for a full refund. We stand behind the quality and wonder of every letter we send.

A: We're here to help! You can reach us at magic@northpolarpost.com, and one of our helpful elves will respond as quickly as their little fingers can type.